By now you’ve probably known how 24×7 live chat is so important in today’s digital world of brands and services as well as why customers prefer it over phone and e-mail support – it is distinctly the best communication platform to provide real-time prompt feedback to customers. It gives also the highest levels of satisfaction for the customers.
With this, allow us to offer you something that will give you the edge as a white label reseller of our 24×7 live chat in so many ways.
First of all, our company, will not be mentioned as we would fit and adjust all our services to be able to sell them through you unbranded or branded under your agency’s brand.
As a white label reseller, you can access a new technology without thinking about after sales processes, such as maintenance and enhancements. Our live chat service will function as a seamless extension of your existing services. We are bent on giving your customers the best customer experience as we work on that on a daily basis.
We would not mention our company on the chat system, customer support ticket, sales leads or captures and even e-mails and in fact reflect your brand wherever possible.
Here are the benefits for you in this program:
Increased revenue streams and savings
Leveraging our resealable solutions means you’re cutting overhead and resource expenses. There’s no development work or IT setup for products. There’s no training or in-house bodies for fulfilment. Everything is turnkey.
As more companies are going digital, especially in the areas of sales and marketing, the need for this platform becomes essential and they are on the lookout for providers. Being a white label reseller provides you the opportunity to fill in this gap in the market and in the process generate new streams of revenues for your business.
Employing full-time employees as agents manning a 24×7 live chat on your website is about 50x costlier. Imagine the savings that will benefit your company if you avail this program. What’s in store for you? What we offer is a full service live chat team that will zero out the overwhelming operational expenses on full-time employees’ salaries as well as other expenses related to operating a contact centre. So, are you ready to generate more income and increase your savings? So, why wait? Check us out now.
Enhanced brand loyalty
The relationship built with your customers is important. Most probably, you have a dedicated and loyal customer base that goes back to you because of the great teamwork they have with your company. How to level up this relationship? Enhance this brand loyalty by presenting to your existing clientele the latest digital tools before they even know they need them. Be proactive and thoroughly explain the benefits of a live chat feature. A valuable collaboration surely will happen in the long run. For the growth of your business, it is necessary that you maintain a long lasting relationship with your customers. It’s actually a “win-win situation” for you as you stay ahead of the competition, while doing the same for your customers. They will less likely to switch to your competitors if they know what they pay you is doing their own business good.
Your brand your price
As we remain private, you would have control over the prices you want to provide the client. You would be the one to provide your own pricing plans, thus, giving you freedom and flexibility in prices that you would consider in this program.
We all know how businesses differ in their key strategies and goals. There are some businesses that operate only for a season; some are year-round. There are those that have low manning requirements; others have high levels. We have plans that can be customised to meet all your specifications and requirements. We can discuss these plans and ensure all agreements are in place before we do the actual implementation of the live chat program. A clearly defined and mutually satisfying collaboration is always our objective in this business.
Best feature offerings
Our best feature offerings are truly unmatched. With our customised options, plus the good quality of agents and the latest state-of-the art technological tools such as iOS and Android Apps, a great CRM tool are what we offer you and your clients. We have fully-trained, professional and competent chat agents who are all highly experienced in this set-up. First of all, you just have to work hand in hand with us to ensure that we provide the best customer experience and support to your clients. As we make your clients’ customers happy – you gain their confidence and loyalty to your business relationship as well.
Competitive edge vs. competitors
With this program, you are certainly showing a competitive edge vs. your competitors who are only focused on their core products and services. You meet unfulfilled customer demands so now you are not only meeting your market segment but a wider reach as well. On the other hand, your competitors are only focused on their market. Now, which business is better than the two? Definitely — it’s you!
Join our White Label Program
We will deliver our service to your clients on your behalf while remaining completely anonymous to your clients. Your clients will never know that the service is coming from us.
How it works
1) Sign-up for a White Label Reseller Plan with us.
Joining is completely free and no credit card payment is needed. We also do not ask for any minimum number of clients, so you can start with just 1 client too. We will set up your account and give you the backend access to your reseller account.
2) Sign-Up your client at your end.
Your clients cannot sign-up on our website directly. Hence you need to get your client signed up on your website.
3) Send us your client’s details
We will need your client’s Name, email, phone and website url on which our chat service is going to be added. We will set up your client’s account on our end and share its login password with you.
4) Add FAQs for your client
Next, you can add FAQs for your client either through your reseller dashboard, or ask your client to add it themselves using their Dashboard.
5) Tell us when you are ready
Once you are ready to start, intimate us. We will complete our professional chat agents training within just 24 to 48 hours and give you a go-ahead to put the chat code in your client’s site.
White Labelled Lead Delivery
Since this is our white label service, HelpDesk247’s branding will not appear anywhere – be it in the CRM tool, lead notification emails, chat transcripts or the mobile apps. When your clients login to these tools, they will see your company branding instead.
Simple Pricing Model
Our pricing model for resellers is very simple. Here is how it works :
| 1st client: | No Discount |
| 2nd and 3rd clients: | 10 % Discount |
| 4th client onward: | 20% Discount |
Helpdesk247’s Responsibility
1) We will be responsible for providing the chat software, chat agents, 24×7 presence on chat widget, infrastructure, CRM softwares and lead delivery methods.
2) Our service related FAQs are covered under https://www.helpdesk247.com/faqs/ and will remain the same for your clients as well.
3) Our Acceptable User Policy is defined at https://www.helpdesk247.com/privacy/ and will be binding on you / your client accounts too.
Reseller’s Responsibility
1) All payment for your client account will be billed to you, and will be automatically charged by our payment gateway.
2) There’ll be a separate payment profile for every client which will help us do the cancellation if a client wants to terminate the service.
3) Payment will be charged at the beginning of the service period and will recur every 30 days until cancelled.
4) There will be no refunds either in full or on pro-rata basis for any client.
5) Cancellation of an account should be done atleast 3 days before the beginning of the next billing cycle.
6) If the recurring billing fails, we will intimate you immedaitely and such accounts should be settled within 3 days failing which the client account associated with that billing profile will be suspended and subsequently deleted.
Support
You will be the point of support contact for your clients. HelpDesk247 will not provide direct customer support to your clients.
Service/support related issues should be sent to us by you. You will be our single point of contact for all clients.
Are you now ready to become a white label reseller for us?